State Farm® Insurance Agent Trevor Butcher
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
James Hulsey
November 27, 2024
"Great people. They've helped me so much through some really hard times"
KaDaija Madden
October 29, 2024
"Insurance is very complicated, however, Bailey makes everything sound so simple. She explains all the aspects of the policy so well and I feel very well informed when making decisions for me and my household."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Elizabeth Lee
October 24, 2024
"Trevor and his team are very professional and easy to work with. They are also extremely knowledgeable about all things State Farm related. Highly recommend them!!!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
natalie hill
October 17, 2024
"Alexis was great in helping me find affordable car and home insurance."
"Thank you for giving our office a review! Alexis is great and we are glad to have her. We look forward to continuing to support your insurance needs."
debby hewitt
October 15, 2024
"The lady called me today and gave me very good customer service."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jackie Stephenson
October 15, 2024
"Great office full of great folks! Highly recommend!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Stephanie Mims
October 7, 2024
"Very friendly and provided good information and guidance on the coverages"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Leslie Odom
September 19, 2024
"Absolutely wonderful service quick and easy process. Alexis gilley worked so well with me. Thank y'all so much for everything you do."
Holly Garner
September 10, 2024
"Alexis was thorough, personable and professional while helping me with my new auto insurance."
jamal buford
August 30, 2024
"Alexis was amazing!!!! Thank you soo much for your help!"
Sara Weaver
August 16, 2024
"I'm very new to insurance and Alexis was very helpful in explaining and setting me up."
Janice Roberson
August 10, 2024
"Alexis is always so helpful. Great job!"
Nathan Lawrence
August 9, 2024
"I have always had great help from this entire team. Any questions and changes have always been fast and the best options for my family."
"Thank you, Nathan, for your review! We always appreciate your business and any feedback you have for us. We look forward to helping you in the future. "
Robert Williams
July 30, 2024
"A great company to do business with. Always looking out for my needs!"
Stacey Nelson
July 3, 2024
"Absolutely horrible customer service! I am due a refund for cancellation of a policy. I have been trying to get the refund for months. Corporate tells me it’s an agent issue. I went to the agent office today and calmly asked for my refund to be processed. The office manager, Austin, threatened to have me trespassed. How am I supposed to get help if the local office won’t help and corporate says go to the local office? I asked for a quote on the total monthly price of car insurance for my two new vehicles. Austin told me $250, then I received a bill for $514. Austin says it was a miscommunication, but I clearly asked for my “total monthly payment for both cars”. Austin also allowed someone to make unauthorized changes to my account. Whenever an issue arises, he just denies that it happened. He has lied repeatedly. Austin is rude and attempts to degrade and speak to me as if I am stupid. He should not be allowed to work with the public. If you want good customer service, take your business elsewhere!!"
"Stacey we are sorry that you are confused about the process of purchasing additional insurance and your statements listed here are simply not true. We wish you the best going forward, and our office has tried to explain the bililng to you on multiple occasions to no avail. We do not keep money in the office, nor do we control the billing or the rates, we simply help explain what they are and per the state law the corporate office refunds any pro-rated funds that were not used. This has been explained to you kindly on multiple occasions. We apologize we were not able to offer a solution that was to your satisfaction but there are some things we do not have the power to change. We provided insurance at the quoted rate, and the company has refunded the amount that is due. We wish you all the best at whatever company you decide to have your business with. "
Janna Rector
June 26, 2024
"I had an amazing experience with Trevor Butcher and his team. Especially Ms. Alexis Gilley she was incredibly knowledgeable, patient, and always available to answer any questions I had. She made the process smooth and stress-free, ensuring I got the best coverage even as I was buying a new vehicle. Highly recommend their services to anyone looking for a reliable and professional insurance agent!"
"Thank you, Janna, for your kind words. We love helping our clients and enjoy working with people like you. "
brian sharp
June 21, 2024
"Great customer service, and friendly staff."
"Thank you, Brian, for your review. We love the opportunity to serve you. "
Mary Kate Clemons
June 17, 2024
"I have been with Trevor Butcher State Farm for many years and they are like family. Trevor, Austin and Alexis have always gone above and beyond to help me with all my insurance needs."
"Thank you for your kind words. We have enjoyed caring for you and your family over the years and look forward to continuing to be here whenever you need us. "
Mark Drane
June 11, 2024
"Thank you Trevor Butcher and your awesome crew."
"Thank you, Mark, for your kind review. We appreciate you and allowing us to serve you with your insurance and financial needs. "
Robert Binkley
June 10, 2024
"Customer service is top notch! Always able to help find a solution to any questions and always willing to help!"
"Thank you, Robert, for your review. We love knowing we are able to help and that you've had a good experience with us. We look forward to the next time we are able to help!"
joey harris
May 30, 2024
"Always extremely helpful and patient, I love how they try to do the best for me they can"
"Thank you, Joey for your review! We love helping and caring for our clients and are thankful for clients like you. "
Libby Mcmillen
May 2, 2024
"Lexi Gilley from Trevor Butcher's State Farm office reached out to me with a quote for auto insurance. I was able to set up a meeting with Lexi to go over all of the coverage options and choose the best coverage for myself. She was able to match my current coverage and offered additional discounts that brought my sixth month premium down. I made the switch to being insured by State Farm and look forward to continuing to work with this Insurance Agency."
"Thank you, Libby, for your kind words. Alexis is a great addition to our team and we are thankful to have her with us. We appreciate your business and look forward to helping you with your insurance and financial needs in the future. "
Madelyn Harbison
April 17, 2024
"Working with Trevor and his team , I feel like they really care and that they truly try to give me the best most affordable coverage. That's why I stay with State Farm"
"Thank you so much for this kind review, we appreciate you and are thankful for the opportunity to serve you with your insurance and financial needs. "
Niahh
April 9, 2024
"The Trevor butcher State Farm office has made my insurance transition from Tx to Al super easy, the staff is always helpful and there to answer any of my questions or concerns."
"Thank you for your kind words and we are very happy to hear your experience was great. We look forward to serving you for many years with all of your insurance and financial needs. "
Robyn Dry
April 4, 2024
"They have always been available for my questions and concerns. Austin, the office manager is a rockstar and super helpful, knowledgeable, and qualified."
"Robyn, it's been a joy serving your family and we are grateful for the opportunity to continue to do so. Austin is the best; we are so glad he is here. Thank you for the kind remarks and the review :) "